FAQs

WHERE WILL MIAMI CARNIVAL BE HELD? Carnival will be held at the Miami Fairgrounds (10901 Coral Way, Miami, FL 33165)

CAN I VIEW THE COSTUMES BEFORE I MAKE MY PURCHASE? Yes, please contact Shannon at VSislandmas@gmail.com to schedule a personal showing.

WHAT IS INCLUDED IN MY COSTUME REGISTRATION? Your costume for carnival and Jouvert attire | Mobile bar with UNLIMITED alcoholic & non alcoholic beverages on both days | Catered breakfast, lunch and snacks on the road | Air conditioned bathrooms | Drink cup |Security Entrance to venue | Customized mask matching your costume

WHEN DO I NEED TO PAY FOR MY COSTUME? Deposits for costumes are due at the time you register. Final payment must be made no later than Sept 11th, 2021. If costume balance is not received by Sept 11th, 2021 your deposit and any additional payment(s) made will be FORFEITED. Costume must be paid in full prior to Sept 11, 2021.

HOW DO I RECEIVE MY COSTUME? Costume packages must be picked up in person with a valid form of ID during the scheduled distribution time. This schedule will be sent out via email to you 1 week prior to carnival. Schedule will also be posted on all social media platforms. It is up to you to seek distribution information if you do not believe you have been in receipt of it within 1 week of Carnival. Please email vsislandmas@gmail.com. If you fail to pick up your costume 2 days it will no longer be available to you and will be sold.

CAN SOMEONE PICK MY COSTUME UP FOR ME? If a costume is being pick up on behalf of another masquerader, the person who is collecting the costume must have a copy of the masqueraders ID and a signed letter authorizing them to receive the costume. (The signature on the ID must match the signature on the letter) Paragraph

WHAT IS THE REFUND POLICY? Registration deposits are: Non Refundable | Non Exchangeable | Non Transferable | No Returns are Accepted & Switching sections will not be allowed. Please understand that each costume is custom-made and therefore once a deposit is made it is non-refundable.

Payment Methods? Credit/ Debit Cards | Paypal | Offline Payments/Cash

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